A student from a college in central Mumbai said there was chaos in the morning. “The website was not uploading for some time. For some, the page crashed after half an hour of logging in, when they were verifying details. Many of us could not start the exam at 11am, but we were given extra time,” said the student.
“There were delays in the beginning. Most kept losing network. On relogging, they got different questions. Eventually, all were allowed to give the exams. We could take the exam for more than 1,000 students today,” said a principal. “Students need to strictly follow certain things. As more than 60% of students are taking the exams on mobile phones, they have to be extra careful, even pressing the back button logs you off from the exam,” said another principal.
The university said 73,314 students from affiliated colleges were to take the exam on Monday, of which 71,729 gave it. At the university’s Institute of Distance and Open Learning (IDOL), 1,283 out of 1,580 registered students took it. After a rocky start last week, the university set up a helpline but many IDOL students gathered at the Kalina campus again on Monday as they were unable to access the link sent by the service provider. Most students said the helplines were not responsive, said activist Santosh Gangurde.
Mumbai University’s helpline | 022-26532034; IDOL helpline | 9619486265 | 9619536829 | 9619713348